Last Updated: 15-Aug-2024
At Digital Boosters, we strive to provide high-quality digital marketing services to our clients. We understand that there may be circumstances where you may need to request a refund for services purchased. This Refunds and Returns Policy outlines the conditions under which refunds are granted, the process for requesting a refund, and other relevant information.
1. Scope of Services
This Refunds and Returns Policy applies to all digital marketing services offered by Digital Boosters through our website DigitalBoostSpecialist.com.
2. Refund Conditions
Refunds are granted under the following conditions:
- Service Non-Delivery: If the agreed-upon services have not been delivered within the specified timeframe due to our fault, you may be eligible for a full refund.
- Service Quality Issues: If the delivered services do not meet the agreed-upon standards or scope as outlined in the service agreement, you may be eligible for a partial or full refund, depending on the extent of the deviation.
- Cancellation Before Service Commencement: If you cancel your order before the commencement of services, you may be eligible for a full refund, minus any applicable transaction fees.
3. Non-Refundable Services
Certain services may be non-refundable, including but not limited to:
- Custom Work: Services that involve custom work, such as website design, content creation, or other tailored solutions, are non-refundable once work has commenced.
- Consultation Fees: Fees paid for consultation services are non-refundable once the consultation has taken place.
- Third-Party Costs: Any costs incurred for third-party services, such as advertising spend, software subscriptions, or other external services, are non-refundable once these services have been initiated.
4. Refund Process
To initiate a refund, please follow these steps:
- Contact Us: Send an email to support@digitalboostspecialist.com with the subject line “Refund Request.” Include your full name, contact information, order number, and a detailed description of the reason for your refund request.
- Review: Upon receiving your request, we will review your case within 7 business days to determine whether it meets our refund criteria.
- Decision: We will notify you of our decision via email. If your refund request is approved, we will process the refund within 14 business days of approval.
- Refund Method: Refunds will be issued using the original payment method. Please note that it may take additional time for the refund to appear on your account statement, depending on your bank or payment provider.
5. Fees and Costs
- Transaction Fees: Any applicable transaction fees incurred during the original payment process may be deducted from the refund amount.
- Service Cancellation Fees: If you cancel a service after work has commenced, a cancellation fee may be charged based on the percentage of work completed.
- Third-Party Costs: As noted earlier, any third-party costs that have already been incurred are non-refundable.
6. Exceptions
Refunds will not be granted in the following circumstances:
- Change of Mind: Refunds are not available if you simply change your mind after the service has commenced or been delivered.
- Lack of Results: Digital marketing services are performance-based, and results may vary. Refunds are not provided based on the lack of desired results unless it can be demonstrated that the services were not performed in accordance with the agreed-upon scope and standards.
7. Customer Support
If you have any questions or need assistance with your refund request, please contact our customer support team:
Digital Boosters
Delhi, India
Email: support@digitalboostspecialist.com
We are committed to ensuring that our clients are satisfied with our services. Please don’t hesitate to reach out to us if you have any concerns or need clarification regarding this policy.
8. Changes to this Policy
We reserve the right to update or modify this Refunds and Returns Policy at any time. Any changes will be posted on this page, and the date of the latest revision will be indicated at the top. We encourage you to review this policy periodically to stay informed about our refund and returns procedures.